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Paktec.nz

Modern Computer Desk - black - Length 100cm

SKU: 700984

$79.00 NZD
Tax included. Shipping calculated at checkout.
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Customer Reviews

Based on 2 reviews
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D
D.W
Very Misleading images online. Product looks nothing like it.

There seems to be a number of manufacturing defects with the product, which differ to the image online which is used to promote and purchase the product. This is very misleading. The product and box was also received damaged.

The main one is the location of the hole on the desk. On the online image it is closer to the end of the desk. Where as on the desk received the hole is situated close to the centre. This is no good as it will interfere with anything that is put there, eg laptop or monitor.

The first response was just a generic email got from Paktec which was “if it’s a manufacturer’s fault then we will refund you the full price of the item otherwise refund will be done after deduction of restocking charges of 15% of price of item, the item should be properly packed damaged packing will not be accepted”.

I finally ended up getting in contact with them over the phone. The person I spoke to does not have customer service skills and was trying to argue with me that it was not a manufacturing defect even though they had no display model to check this.

He eventually said he was going to check this, I still have not heard anything back.
He said that if the hole is in the same spot with the others they sell, then it’s not a manufacturing defect. (just instead misleading)

I would not recommend this company, poor customer service, cheaply made products which are very misleading from the images online. They make it challenging to help you out or get a refund. You will end up just losing your money.

Cheers

J
Judy Woollams
Modern Computer Desk - black - Length 100cm

Good quality desk. Very simple to assemble. Looks great. Great communication with PakTec. Order processed within a couple of hours and delivery was prompt. Very pleased customer, thank you.

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