| 
Shipping policy
PakTec Nz uses New Zealand’s best and fastest courier “COURIERPOST” to ship the majority of our products and parcels to our customers, however large items we will use PBT Transport.
Delivery times may vary:
1-2 working days of receipt of payment within the North Island.
3-4 working days of receipt of payment within South Island and Rural delivery.
For more information regarding shipping, please visit Paktec Shipping Information
Oversized or overweight items that go with PBT Transport & couriers would have more variable delivery time-frames.
NOTE: The shipping costs mentioned for the oversized or overweight items are an estimate only, PLEASE contact our Customer Service Team for a quote. Rural and Signature Delivery may NOT be available for these products. In some cases, the product has to be picked up from the nearest depot.
Therefore, you will be required to provide your phone number with the delivery details, so that the courier company can contact you once your order arrives at their depot.
Delivery times may vary:
1-2 working days of receipt of payment within the North Island.
3-4 working days of receipt of payment within South Island and Rural delivery.
For more information regarding shipping, please visit Paktec Shipping Information
Oversized or overweight items that go with PBT Transport & couriers would have more variable delivery time-frames.
NOTE: The shipping costs mentioned for the oversized or overweight items are an estimate only, PLEASE contact our Customer Service Team for a quote. Rural and Signature Delivery may NOT be available for these products. In some cases, the product has to be picked up from the nearest depot.
Therefore, you will be required to provide your phone number with the delivery details, so that the courier company can contact you once your order arrives at their depot.
New Zealand Order Processing Time
All orders are dispatched on the same or next business day after payment has been confirmed.
Tracking Notifications
When we’ve processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.
Order Cancellations
You’re welcome to cancel or change an order after it has been placed, providing it hasn’t already been processed for delivery. Once an order has been picked up by the courier, we can’t recall it. You’re welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.
Saturday Delivery
Please contact us if you want Saturday delivery.
All orders are dispatched on the same or next business day after payment has been confirmed.
Tracking Notifications
When we’ve processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.
Order Cancellations
You’re welcome to cancel or change an order after it has been placed, providing it hasn’t already been processed for delivery. Once an order has been picked up by the courier, we can’t recall it. You’re welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.
Saturday Delivery
Please contact us if you want Saturday delivery.
Signature/ Non- signature courier
We usually use non-signature delivery for order of small amount. If you want signature required delivery please email us after placing order.
Damages and Missing Parcels
If your order arrives damaged, or your order has been marked as “delivered” by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.
Damages and Missing Parcels
If your order arrives damaged, or your order has been marked as “delivered” by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.