Refund policy

We stand behind all our products. All of our products carry a 12 months warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

Return Policy - If for any reason the product we sent you turns out to be faulty, we’ll do our best to get that fixed really quickly. Please contact us and we’ll replace it for you and meet all our responsibilities under the Consumer Guarantees Act 1993.

If the product is as described and is returned back due to change of mind then Shipping will not be refunded and a 15% restocking fee will apply. For a full refund ( which is given as a store credit and will be valid for 6 months from the time it has been generated) the goods must be returned in a re-saleable state as received by the purchaser.

If customer purchased and before the dispatch request the cancelling of the order then the store credit will be given which will be valid for 1 years.

Cancelling of orders who are paid through third party ( Afterpay. Geonopay, Gim visa etc ) , Full refund will be offered ( which is given as a store credit and will be valid for 1 year from the time it has been generated) if cancelled before dispatch.

Frieght Compensation/Refund-If we are unable to provide the delivery and customer arrange the pickup from our warehouse  then difference of shipping is refunded as store credit. All type of Refunds/compensations in shipping is only available in store credit.

                                                  Ride On Toy Warranty

All cars come with a standard 12 month return to base warranty. Extended warranties are also available.

This warranty covers manufacturer problems, but does not cover user damage. Any modifications you make to the vehicle are at your own risk and void the warranty.

Return to base warranty means that you are responsible for getting the car back to our warehouse or service centre at your cost for any issues to be sorted. Rest assured, if you do experience any difficulties with your car, we can fix 99% of these over the phone or by sending out parts for you to replace. We can also arrange for you to visit our service centres dotted throughout major centres in the country.

Battery Warranty

Batteries are covered for 1 month after purchase date.

Please follow the instructions so as to look after your battery as over charging, or running the car battery too flat will damage the battery. Charge car for 10 hours over night (8-12hr is ok) after every use of the car that is over 5-10 minutes to ensure your battery doesn't get too flat, or doesn't get over charged (don't leave charging for 24 hours!)

Warranty Process

NOTE: Standard warranty is 12 months from purchase date. This is a MANUFACTURE WARRANTY ONLY.

It is very important that you notify Paktec NZ of any issues as soon as they occur. This also includes providing us with any information in a timely manner so that we can resolve issues for you quickly.

Our resolutions are as below:

Disclaimer

We do our best to ensure the cars we import are of good quality for our New Zealand customers including having visited the factories overseas that we source from and regularly feeding back any problems the cars experience. They are toy ride on electric cars and designed to be used as such, therefore store tem inside at all times and do not get them wet or they will rust.